These Terms of Service (“Terms”) govern your access to and use of the ChaiSaab software, websites, and related services (collectively, the “Service”) offered by ChaiSaab Pvt Ltd (“we”, “us”, “our”). By registering for or using the Service, you agree to these Terms.

1. Who we are

The Service is developed and operated by a small team. ChaiSaab Pvt Ltd is an Indian company (One Person Company / private limited, as applicable). We maintain the product with professional care and iterate based on user feedback, but we do not warrant uninterrupted or error-free operation.

2. Nature of the Service

ChaiSaab provides digital tools for shops, customers, suppliers, and property operators (including inventory, orders, payments-related workflows, and related features). ChaiSaab Living — for homestays, PGs, hotels, and apartment associations — is currently in beta: features, pricing, and availability may change, and you may encounter bugs or incomplete functionality. Please report Living issues to us at contact@chaisaab.com so we can investigate and improve the product. Some other features may also be experimental, in beta, or subject to change. You are responsible for validating results (including reports, calculations, tax-related displays, and integrations) against your own records and professional advice before relying on them for statutory, tax, or material business decisions.

3. Your account and security

You are responsible for safeguarding your credentials and devices. Where we offer multi-factor authentication (such as TOTP or similar), we strongly recommend enabling it. We are not liable for losses arising from compromise of your account due to weak passwords, credential sharing, phishing, failure to enable available security controls, or similar causes attributable to your environment.

4. Indemnity

To the fullest extent permitted by applicable law in India, you agree to indemnify, defend, and hold harmless ChaiSaab Pvt Ltd and its directors, officers, employees, contractors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of: (a) your use or misuse of the Service; (b) your violation of these Terms or applicable law; (c) your interaction with third parties (including customers, suppliers, or payment providers) in connection with the Service; (d) content or data you submit, upload, synchronize, share, or store through the Service (including text, drawings, documents, audio, video, playlists, and collaborative miniapp sessions); or (e) any claim that your content infringes, misappropriates, or otherwise violates the rights of any third party. You are solely responsible for the legality and appropriateness of content you share or store using the Service.

5. Limitation of liability

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data. Without limiting the foregoing, ChaiSaab Pvt Ltd is not responsible for how users choose to use sharing, collaboration, peer-to-peer transfer, or storage features, and shall not be liable for misuse of the Service by you or other users, including unlawful, infringing, harmful, or offensive content shared through the Service. We shall not be responsible for financial losses resulting from account compromise where recommended security measures were not used, or from events outside our reasonable control (including natural disasters, war, terrorism, labour disputes, internet or cloud provider outages, or force majeure). Our aggregate liability for any claim relating to the Service shall not exceed the greater of (i) the fees paid by you to us for the Service in the twelve (12) months preceding the claim, or (ii) INR 5,000, except where liability cannot be limited under applicable law.

6. Data and backups

We employ industry-appropriate measures to protect data, but no system is immune to failure or attack. You should maintain independent records and backups of business-critical information. We do not guarantee recovery of data after catastrophic events. Where the Service offers optional cloud storage (for example encrypted miniapp saves), that storage is provided for convenience. Do not rely on it as your only copy of sensitive or business-critical material.

7. Feedback

We welcome suggestions and will address feedback on a best-efforts basis. Feedback does not create an obligation to implement a feature or timeline.

8. Changes

We may modify these Terms or the Service. Material changes will be communicated where practicable (for example via the app or email). Continued use after changes constitutes acceptance where permitted by law.

9. Governing law and disputes

These Terms are governed by the laws of India. Subject to mandatory provisions, courts at Chennai, Tamil Nadu, India shall have exclusive jurisdiction over disputes arising from these Terms or the Service.

10. Your content, sharing, and responsibility

You are solely responsible for all content you create, upload, synchronize, transmit, display, or store using the Service, including collaborative miniapps (such as notes, drawings, slides, music playlists, and video sessions), messages, files, and any optional cloud saves. You represent that you have the necessary rights, licences, and permissions for such content and that your use complies with applicable law. You must not use the Service to share or store content that is illegal, infringing, defamatory, harassing, obscene, or otherwise harmful. ChaiSaab Pvt Ltd does not pre-screen user content and is not accountable for user misconduct or misuse of sharing features. To the fullest extent permitted by law, you agree that ChaiSaab Pvt Ltd shall not be liable for any loss or damage arising from content shared or stored by you or other users, and you release ChaiSaab Pvt Ltd from claims relating to such content except where liability cannot be excluded under applicable law.

11. Sensitive data and storage best practices

If your content is sensitive, confidential, personal, or regulated (including financial, health, or identity-related information), we strongly recommend that you keep it offline on your own device where possible, share it only with people you trust and who are authorised to receive it, and delete it when it is no longer needed. Avoid storing highly sensitive files in optional cloud storage (including subscriber miniapp saves on S3) unless you have assessed the risk and accept that you remain responsible for that decision. Some features (such as music or file sharing between friends) may transfer data directly between users’ devices (peer-to-peer) or sync metadata through our servers without us hosting the underlying media; you are still responsible for what you choose to share. ChaiSaab Pvt Ltd provides tools only; you control what you upload, save, or share.

12. Contact

For legal or compliance questions, contact us at contact@chaisaab.com.

These Terms are intended to be fair and clear. They are not a substitute for independent legal advice for your specific situation.