Frequently asked questions

1. Open Shop Registration and enter your email.
2. Enter the code we send you, then fill in your shop name, your name, business country, phone, password, address and shop type.
3. Choose Register Shop.
4. On the Subscription screen, pick a plan that matches your shop. We show a recommended plan to help you choose.

Open Verification from your dashboard, fill in what the screen asks for and send it. Your plan needs to be active first.

The screen shows where your request stands: Pending, Approved or Rejected. If it is rejected, the screen gives the reason. An approved shop gets a verified badge on the map, which helps customers trust you.

1. Open Inventory.
2. Choose Add Item to add items one by one, or use Import CSV to add many at once. CSV Template gives you the file to fill in.
3. To group your items, open Settings and choose Manage Categories.

Running a kirana or retail store? Turn on Kirana view in Settings for a simpler layout without the kitchen and table screens.

1. Open Settings and find Customer ordering.
2. Turn on table mode, enter your number of tables and choose Save table settings.
3. In Your Shop QR Code, choose Download QR Code, or Download QR poster for a print-ready poster.
4. Put the QR where customers can scan it.

You can also ask for a shop code on QR orders, so that orders come from people who are really at your shop. Table mode depends on your plan.

1. Open Settings and find Shopkeeper Employees.
2. Choose Add Employee and enter their name and email or phone.
3. Generate a temporary password and share it with them, along with the Employee Login Link.
4. Your employee signs in on the Employee tab with your shop code, their email or phone, and the temporary password.

You choose what each employee can see and use. The number of staff logins depends on your plan.

1. In Settings, open Tax Configuration and set your business country, tax type and GST number.
2. In Print & Receipt Settings, choose your print format, paper width and invoice theme.
3. Connect your receipt printer, if you use one.
4. Add your Payment QR Codes, so customers can pay you directly.

ChaiSaab helps with your bills and tax records. Please check the figures before you file anything.

1. Open Orders and choose Create Order, or wait for a customer to order from your QR. QR orders appear on the same screen.
2. Choose Start Preparing. If you use a Kitchen Display, the order shows there too.
3. Choose Mark Complete when it is ready. For a table, close the table when the guests are done.
4. Choose Confirm payment when you have been paid. The Invoice button then appears.

Regular customers can also pay later: use Add to khata, and record the payment when they settle.

1. Open ChaiSaab Living onboarding and enter your email.
2. Enter the code we send you, along with your phone number.
3. Add your name, your property or business name, and a password.
4. Set up two-step sign-in when you are asked to.

You then land in Living admin, where the left menu holds every screen named below.

1. Open Properties.
2. Enter the name, type and city. Types include Hotel, PG / Dorm, Homestay, Villa, Bungalow, Apartment / Society and Condo.
3. Choose Create property.
4. Open Setup to add your location, regional settings, listing details and house rules.
5. When the checklist on Setup is ready, you can choose Publish on map.

You can also send documents for review on the Verification screen. A verified property gets a badge on its public listing.

1. Open Units and choose Add unit.
2. Enter the unit number, type and rate, then choose per night or per month.
3. Mark it as bookable if guests can book it.

Have many units? Bulk onboarding lets you download a CSV template, fill it in, validate it and import it. Apartments and condos can also generate units by floor and block.

1. Open Members.
2. Enter their name, email and phone, and choose a role: Guest, Tenant, Resident or Owner.
3. If they already use ChaiSaab, add their ChaiSaab connect code. If not, you can create a customer login for them.
4. Choose Add member. You can also import a list by CSV.

For long stays, Leases keeps the rental agreement or lease deed, with the rent, deposit and notice terms. Your residents see their home in their own ChaiSaab account, under My stays & residences.

Open Stays to see stay requests. Choose Confirm or Decline, then Check in when the guest arrives. Their Stay folio collects what they owe. Settle it and choose Check out when they leave.

For a walk-in, add the guest under Members first, then request the stay. Guest hub shows the front desk for today, and Availability shows your rooms.

1. Open Rent and choose Add rent schedule.
2. Pick the tenant and unit, then enter the monthly rent and the due day.
3. Use Email rent invoice to send the invoice to your tenant.
4. Open Payments and choose Record manual payment when you are paid by cash or transfer.

Billing gives you the full picture of what is due and lets you export it. Your residents see their bills in their ChaiSaab account, where they can pay and attach proof of payment for you to check. Online payments and maintenance billing depend on your plan.

You choose a plan, and you pay for it once each billing cycle. Instead of paying by hand every time, you approve a mandate once, and your plan renews by itself until you cancel. This is how most subscription apps work.

Some plans are paid another way, such as with a license key. Those have no mandate, and they end on the date shown in your account unless you renew them.

A mandate is a standing permission that you approve yourself, in your own UPI app or with your own bank or card. It tells your bank that ChaiSaab may collect your plan amount each billing cycle.

A mandate does not steal money, and it does not hand over your bank details. ChaiSaab does not ask for or keep your bank login, your UPI PIN or your card PIN. You approve on your own app or bank screen, and you can cancel at any time.

It may feel new because many of us are used to paying by hand. It is the usual way subscription software collects payment.

A mandate collects the plan amount shown when you approve, once each billing cycle. Your subscription screen shows your plan, and your bank or UPI app may notify you about a collection.

If we change a plan, you may see a Plan update notice on your subscription screen. You can cancel at any time if a plan no longer suits you.

Usually, yes. The first plan payment is normally collected as part of approving, and your plan starts once that payment comes through.

On some payment methods a small amount is used to confirm the mandate, and the first plan payment follows later. In that case your plan starts when that first plan payment comes through.

1. Open your plan screen in ChaiSaab: Subscription for a shop, Plan for Living, Membership for customers.
2. Choose a plan and continue to payment.
3. Check the plan and the amount on the payment screen.
4. Pick UPI or card and approve the request in your own UPI app or on your bank screen.
5. Come back to ChaiSaab. Your plan shows as active once the payment comes through.

In ChaiSaab, your plan screen shows your plan, its status and the date it is valid until. A shop also sees its next payment and amount there.

To see the mandate itself, open your UPI app and look for a section such as AutoPay or Mandates. The name changes from app to app. If you approved with a card or through your bank, look in your card or bank app.

1. Open your plan or subscription screen.
2. Choose the cancel option, and confirm if you are asked to.
3. The screen shows the date your plan stays active until.

This stops future collections and keeps your plan until the end of the period you have paid for.

Yes, a mandate is yours to cancel at any time. Open AutoPay or Mandates in your UPI app, find the ChaiSaab entry, or the name of our payment partner, and choose to cancel or revoke it.

Your plan stays active until the end of the period you have paid for. It can take a little while for your plan screen to show the change. Cancelling from ChaiSaab is the simplest way, because you see the date straight away.

No more plan collections are made. Your plan stays active until the end of the period you have paid for, then it ends and paid features stop.

Cancelling does not delete your account or your data. Customers can still read and export their cloud saves. Cancelling also does not by itself give back what you have already paid, so please read our Billing and Refunds policy.

Want to come back? Pick a plan and approve a new mandate. A cancelled mandate cannot be started again.

1. Sign in to your customer account and open Apps, then Chai AI, then MentalOSocial.
2. Choose New chat.
3. Write what you need, in plain words, and send it.
4. Pick a specialist first if you know who you want. The next question shows how.

You can stop a run at any time while it works. Platform AI runs need an active Membership and use your AI wallet.

It happens. On Auto, ChaiSaab picks a specialist for you, and it can pick the wrong one, especially when a request is short or touches two topics. You have not done anything wrong, and it is easy to fix:

1. Open the Domain mode list in the left panel of MentalOSocial.
2. Pick the specialist or area you want, such as Accounting, Marketing or Career.
3. Send your request again, saying clearly what you want and what it is for.

A clear request helps a lot. For example, instead of "help with my taxes", try "list the GST documents I need for my cafe this month". To go back to letting ChaiSaab choose, set Domain mode to Auto.

The Domain mode list shows them all. The groups are Wellness, Business, HR and workplace, Career, Research and office, Creative, Tech and ML, Life and culture, Legal, and Medical coding.

AI can be wrong, so please check anything important. For health, money or legal matters, use it as a helpful starting point, and not as a final answer.

Yes. Your AI wallet comes with your paid Membership, and unused balance rolls over. It stays in your wallet and carries forward when your plan renews.

You can see your balance under AI wallet in the left panel of MentalOSocial. Each Platform AI run takes from that balance, and usage also has fair-use limits, which the same panel shows.

BYOK means bring your own key. You connect your own account with an AI company, and it bills you directly, so those calls do not use your AI wallet.

The Your API keys screen supports Groq, OpenAI, Anthropic, Google Gemini and Ollama for chat and coding, Tavily and SerpAPI for web research, and Runway Dev for video. You may see more choices on that screen.

1. Open MentalOSocial and choose Your API keys in the left panel.
2. Pick your provider from the Provider list.
3. Paste your key in the API key box.
4. Read the note on how the key is used, and tick the consent box.
5. Tick the option to keep an encrypted copy on ChaiSaab servers if you want the key on your other devices too.
6. Choose Save key. It then shows under Already configured.

To change a key, paste a new one and save. To delete it, pick the provider and choose Remove key.

1. In MentalOSocial, open Chat options in the left panel.
2. If Local LLM is selected at the top of the panel, change it to LLM.
3. Tick BYOK and pick your provider.
4. Choose Refresh models, then pick a model your account can use.
5. Send your message as usual.

Some specialist areas, such as Legal M&A and Medical coding, always run on Platform AI, so your key is not used there.

1. Sign in to your Groq console, OpenAI platform or Anthropic console account.
2. Create an API key there and copy it.
3. Add it on Your API keys, as shown above.
4. Check that your account with that company has billing or credit set up, if it needs any.

1. Create a key in Google AI Studio and copy it.
2. On Your API keys, pick Google Gemini and paste the key.
3. Tick the option to keep a copy on ChaiSaab servers if you want to use Ad studio.
4. Choose Save key.

One Gemini key covers chat, coding and image generation. Image generation uses the copy of the key in this browser, so add the key on each device where you make images.

1. Run Ollama on your own machine and pull a model.
2. Make it reachable from the internet with a tunnel service.
3. On Your API keys, pick Ollama (self-hosted).
4. Enter your Ollama base URL and the model name, tick consent and choose Save key.

A localhost or private address does not work here, because the address has to be reachable from the internet.

1. Create an account at tavily.com or serpapi.com. Tavily is the easier place to start.
2. Copy your API key.
3. On Your API keys, pick Tavily or SerpAPI under Web search, paste the key and save it.
4. In Chat options, tick Deep research.

1. Create a Runway Dev account at dev.runwayml.com. This is Runway's developer account, and it may be separate from a regular Runway login.
2. Add credits to your Runway Dev account, and create an API key there.
3. In MentalOSocial, open Your API keys and pick Runway Dev.
4. Paste your key, read the consent and tick the box.
5. Choose Save key. A copy is always kept on ChaiSaab servers for Runway, because Cinematic Studio needs it.
6. Check Already configured. If Runway shows as this browser only, save the key again.

Runway bills your Runway account directly. ChaiSaab does not collect, settle or refund Runway charges.

1. Save your Runway Dev key first, then open Studio in MentalOSocial.
2. Write your idea or script.
3. Generate a proposal and review the budget.
4. Approve the budget, and approve the parts you want made.
5. Submit them. ChaiSaab tells you when something is a new paid render on your Runway account.
6. Download the finished work you want to keep.

You can stop renders along the way, though Runway decides what it still charges for work it has started. The writing steps use your AI wallet, or your own chat key if you choose Run scripting agents on my own API key. Studio needs an active Membership.

1. Save a Google Gemini key with a copy on ChaiSaab servers.
2. Open Ad studio in MentalOSocial and describe your idea.
3. Review the script.
4. Add your faces and product.
5. Check the quote, then render.

Ad studio uses your own Gemini key, so Google bills your account and your AI wallet is not used. It needs an active Membership.

1. In MentalOSocial, open Chat options.
2. Choose Generate image.
3. Describe the image you want and send it.

With a Google Gemini key in this browser, the image runs on your key and uses no AI credits. Without one, it uses AI credits when image generation is available on your account. Runway images run in Cinematic Studio on your Runway account.

We are building ChaiSaab to stand with the best in class ERPs, with one difference that matters most: the whole chain is connected.

Most businesses run on one tool for billing, another for stock, another for rooms and another for customers. ChaiSaab brings Shop for F&B and retail, Supplier for supply chain, Living for real estate and hospitality, and Customer for people, onto one platform.

It means work moves on its own, and nobody has to copy it across by hand.

A hotel guest orders food to their room. The order reaches the partner kitchen, and the charge lands on the guest's stay bill. A shop finds a supplier in ChaiSaab Supply and sends a request, and the supplier sees it in their own sales orders. A customer orders, books and stays with one account. Room orders and some links depend on your plan.

It runs your day: orders, QR ordering, kitchen screens, tables, items, stock, staff, khata, bills and reports, for cafes, restaurants and retail stores.

It puts you in front of shops already on ChaiSaab, and it keeps your sales orders, invoices and balances in one place.

It runs your stays and your residents from one screen: rooms, guests, leases, rent, bills, visitors and notices, for hotels, homestays, PGs, villas, apartments and societies.

One account for ordering from shops, booking tables, your stays, your khata and your receipts, together with apps and tools for notes, documents, images, video and AI.

No. Start with the one product you need, and connect with others when it helps. A shop can pair with a nearby hotel, for example, and a hotel can link its food outlets.