ChaiSaab

Release notes

What is new in ChaiSaab for shops, customers, Living properties and suppliers, newest first. Each line names the product it belongs to. Some features depend on your plan: the line says so, and our plans page has the details.

31 October to 6 November 2026

New features

  • Shop

    Table bookings on a Bookings board, with walk-ins and no-shows.

  • Shop

    Bookings by named table.

    Plan: Essentials and up

  • Shop

    A waiting list at the desk.

    Plan: Business and up

  • Shop

    Walk-in only tables and joined tables for large parties.

    Plan: Pro and up

  • Shop

    Advanced analytics for growth, labour, targets and customers.

    Plan: Business and up

  • Shop

    An analytics overview of order types, customers and payment methods.

    Plan: Business and up

  • Shop

    Combined bills, split bills and more than one payment method on a bill.

  • Shop

    An end of day report for your bills.

  • Shop

    Service charges, surcharges and tips as their own bill lines.

  • Shop

    Room orders and room bills, on your own rooms or a paired Living property.

  • Shop

    Separate logins for TV order boards and kitchen screens.

    Plan: Essentials and up

  • Shop

    Preparation times on items, for better wait estimates.

  • Shop

    Kitchen ticket printing, daily ticket numbers and undo on the kitchen screen.

  • Shop

    Kirana view: a simpler layout for retail shops.

  • Shop

    A shop order code and more control over QR orders.

  • Shop

    A print-ready QR poster for your shop.

  • Shop

    Item codes, and archiving many items in one go.

  • Shop

    A Stock count screen.

  • Shop

    Bank statement import and matching.

  • Shop

    Review payment proofs from khata customers.

    Plan: Business and up

  • Shop

    1+1 offers, hotel guest offers and usage limits on offers.

  • Shop

    One group plan for all your outlets, with outlets added from My outlets.

    Plan: Enterprise

  • Shop

    Shared items, vendors and recipes across outlets.

    Plan: Enterprise

  • Shop

    Outlet stock requests, group orders and buying rules.

    Plan: Enterprise

  • Shop

    Hubs and stock transfers between outlets.

    Plan: Enterprise

  • Shop

    Goods receipts and supplier invoice matching on purchase orders.

    Plan: Essentials and up

  • Supplier

    Sales orders, invoices and balances for suppliers.

  • Customer

    Book a table at a shop online.

  • Customer

    My bookings shows your tables and stays in one place.

  • Customer

    Ask a shop to cancel or refund an order.

  • Customer

    Order again from a past order, and open your receipts.

  • Customer

    See settled split bills, and say you have paid from a share link.

  • Customer

    Send a khata payment proof from the app.

  • Customer

    Past stays, spending by location and stay cancellation requests.

  • Customer

    Delete your account yourself from Settings.

  • Customer

    Read and export your cloud saves after a subscription ends.

  • Customer

    Cancel long jobs in the PDF, image, video and audio tools.

  • Customer

    Reopen a shared session after it has ended.

  • Customer

    Move and delete ChaiBook chapters, and export books to Word and PDF.

  • Customer

    Stop any MentalOSocial run while it works.

  • Customer

    Noise removal and echo reduction in Vocal Split and the Video Editor.

  • Customer

    Vocal Split AI now handles long tracks.

  • Living

    A Rooms today board for bookings, occupancy and housekeeping.

  • Living

    Room inspection, out of service and automatic room status.

    Plan: Operator and up

  • Living

    A guest register that helps with foreign guest records. You file them yourself.

  • Living

    Room types, rate plans and meal plans.

    Plan: Operator and up

  • Living

    Meal plans linked to a partner shop.

    Plan: Operator and up

  • Living

    Advanced analytics for occupancy, room revenue and targets.

    Plan: Operator and up

  • Living

    Outlet settlement statements for partner shops.

    Plan: Operator and up

  • Living

    Hotel setup with bulk rooms, a printable folio and settle all.

    Plan: Operator and up

  • Living

    Plans that fit more property sizes.

  • Living

    Maintenance tickets on every plan, and staff can record payments.

  • Living

    Deposits for PGs.

    Plan: Starter and up

Improvements

  • Shop

    Separate delivery and pickup switches.

  • Shop

    More detailed staff permissions.

    Plan: Essentials and up

  • Shop

    Tidier menu categories, with icons to choose from.

  • Shop

    Allergen details on menus and kitchen tickets, as provided by the shop.

  • Shop

    Stay charges and the khata stay in step.

  • Shop

    Tidier tax invoice numbering and more GST rate options.

  • Shop

    More consistent alcohol handling across recipes, orders and offers.

    Plan: Pro and up

  • Customer

    Refund terms show before you pay.

  • Customer

    Clearer Platform AI billing, with your wallet showing what you owe.

  • Customer

    Apply and Undo for AI edits in the office apps, and safer ChaiCode edits.

  • Customer

    Longer cloud renders in the Video Editor.

  • Customer

    Clearer messages in the tools, and fairer podcast limits.

  • Customer

    A fairer shared Chess Clock.

  • Customer

    Unanswered and dropped calls now end cleanly.

  • Living

    Clearer stay and receipt status for residents.

  • Living

    Amounts follow each property’s own currency.

  • Living

    See the price and tax on a new booking before you confirm it.

  • Living

    More Living screens are translated.

Bug fixes

  • Shop

    Offline sales no longer duplicate, and stay safe after sign-out.

  • Shop

    Order numbers no longer skip.

  • Shop

    The new-order sound keeps working.

  • Shop

    TV boards and kitchen screens stay in the right order.

  • Shop

    Counter ordering works by keyboard, TV remote and scanner.

  • Shop

    QR order codes work, with clearer messages for customers.

  • Shop

    Group bills settle and print properly.

  • Shop

    Changing an order keeps its discount.

  • Shop

    Shop accounts now agree across reports.

    Plan: Business and up

  • Shop

    Past purchases keep their supplier details.

  • Shop

    Fixes to purchase order receiving, inventory filters and CSV imports.

  • Shop

    Fixes to Insights, Invoices, the Create Order screen and the QR poster.

  • Shop

    Screens that showed a stray word now show the proper label.

  • Shop

    Corrected default service tax for Malaysian food and drink shops.

  • Supplier

    Fixes to order request steps.

  • Customer

    UPI and online payment checkout no longer fail with an error.

  • Customer

    Order-ready alerts reach you for every order type.

  • Customer

    Split bills match the real bill.

  • Customer

    You can cancel a tools subscription after subscribing again.

  • Customer

    Shared documents warn you before work can be lost.

  • Customer

    Sharper PDF scans, and Hindi text and the rupee sign in PDFs.

  • Customer

    ChaiTeams chat messages arrive once.

  • Customer

    AI text now shows with clean formatting.

  • Customer

    Cinematic Studio no longer gets stuck at keyframes.

  • Customer

    Video projects are kept in your sign-out backup.

  • Living

    Corrected stay bills, and tax on deposits and food.

  • Living

    Fixes to room status and future availability.

  • Living

    Fixes to self check-out and receipts.

  • Living

    Plan upgrades and plan changes work properly.

  • Platform

    Fixes to two-step sign-in setup and backup codes.

Security

  • Platform

    Two-step sign-in is stronger everywhere you use it.

  • Platform

    Alerts for sign-ins on a new device.

  • Platform

    Stronger protection for sign-ins and sessions.

  • Customer

    Two-step sign-in for customers.

  • Customer

    Stronger protection at checkout.

  • Shop

    Stronger owner control over refunds.

  • Shop

    Tighter access when outlets change.

    Plan: Enterprise

  • Living

    Stronger protection for resident accounts.

  • Living

    Stronger protection for visitor passes and guest ID details.

Performance

  • Shop

    Lighter order, TV and kitchen screens.

  • Customer

    Vocal Split’s AI mode keeps the page responsive.

24 to 30 October 2026

New features

  • Shop

    More khata tools: write-offs, close, recover, reopen and late fees.

    Plan: Business and up

  • Shop

    Limit an employee to chosen item categories.

    Plan: Essentials and up

  • Shop

    Barcode scanning by camera or USB scanner.

  • Shop

    More optional columns in CSV imports.

  • Shop

    Scan items and use pack sizes when receiving a purchase order.

    Plan: Essentials and up

  • Customer

    An alcohol and non-alcohol filter on shop menus.

  • Customer

    Help with commercial contract reviews in MentalOSocial.

  • Living

    Guests can check out from the customer app.

  • Living

    A Needs attention list on Overview.

  • Living

    Bank or UPI payments with receipt upload for guests.

  • Living

    Manage resident and staff roles, and record payments your way.

  • Living

    A portfolio roster of all your units.

  • Living

    Regional defaults for each property.

Improvements

  • Customer

    MentalOSocial picks the right specialist more often.

  • Customer

    Clearer AI wallet meters.

  • Living

    Rent agreements and stays now stay in step.

  • Living

    Smoother food charges to a stay.

Bug fixes

  • Shop

    Fixes to closing tables, offline orders and the QR on invoices.

  • Shop

    The shop login and dashboard no longer flicker or sign you out.

  • Shop

    Order alerts and table sounds work as they should.

  • Shop

    Shop logos show properly in the app and on invoices.

  • Shop

    Fixes to khata settlements and the Hide Khata filter.

    Plan: Business and up

  • Shop

    Clearer barcode lookups and purchase order scanning.

  • Shop

    Fixes to the iPad inventory toolbar and table code refresh.

  • Supplier

    Fixes to catalogue CSV imports.

  • Customer

    The order-ready alert plays once, and works on phones.

  • Customer

    Table labels stay readable on phones and desktops.

  • Customer

    MentalOSocial works better on phones.

  • Customer

    ChaiBeat Lab exports multi-part songs.

  • Living

    Fixes to units, ID uploads and the guest portal.

Security

  • Shop

    Stronger protection for your shop data.

  • Shop

    Safer switching between outlets.

    Plan: Enterprise

  • Shop

    Stronger privacy for your shop figures.

  • Living

    Stronger protection for your payment settings.

  • Platform

    Stronger protection on exports and checkout.

Performance

  • Living

    Living and property pages load more reliably.

16 to 23 October 2026

New features

  • Customer

    Connect with friends by QR code, with a live friends list.

  • Customer

    Chess Clock, Vocal Split, GeoTagged Cam and ChaiBeat Lab are back.

  • Shop

    Complimentary items on orders.

  • Shop

    Parent and child categories in CSV import and export.

  • Platform

    Easier to find certifications, events and company services on the site.

Improvements

  • Shop

    Receive alcohol by pack size, including kegs and barrels.

    Plan: Pro and up

  • Shop

    Two-level category navigation in shop screens.

  • Platform

    More pages translated into more languages.

  • Platform

    Proforma and final invoice PDFs together in billing emails.

Bug fixes

  • Shop

    Correct totals on orders with complimentary items.

  • Shop

    Khata write-offs stay in step with balances.

    Plan: Business and up

  • Shop

    Fixes to payment proof uploads.

  • Platform

    Clearer messages on verification uploads.

  • Customer

    ChaiBeat Lab modules load properly.

  • Customer

    Fixes to the MentalOSocial workspace.

Security

  • Platform

    Stronger privacy for your billing records.

Performance

  • Platform

    AI tools no longer slow the rest of the service.