Release notes
What is new in ChaiSaab for shops, customers, Living properties and suppliers, newest first. Each line names the product it belongs to. Some features depend on your plan: the line says so, and our plans page has the details.
31 October to 6 November 2026
New features
- Shop
Table bookings on a Bookings board, with walk-ins and no-shows.
- Shop
Bookings by named table.
Plan: Essentials and up
- Shop
A waiting list at the desk.
Plan: Business and up
- Shop
Walk-in only tables and joined tables for large parties.
Plan: Pro and up
- Shop
Advanced analytics for growth, labour, targets and customers.
Plan: Business and up
- Shop
An analytics overview of order types, customers and payment methods.
Plan: Business and up
- Shop
Combined bills, split bills and more than one payment method on a bill.
- Shop
An end of day report for your bills.
- Shop
Service charges, surcharges and tips as their own bill lines.
- Shop
Room orders and room bills, on your own rooms or a paired Living property.
- Shop
Separate logins for TV order boards and kitchen screens.
Plan: Essentials and up
- Shop
Preparation times on items, for better wait estimates.
- Shop
Kitchen ticket printing, daily ticket numbers and undo on the kitchen screen.
- Shop
Kirana view: a simpler layout for retail shops.
- Shop
A shop order code and more control over QR orders.
- Shop
A print-ready QR poster for your shop.
- Shop
Item codes, and archiving many items in one go.
- Shop
A Stock count screen.
- Shop
Bank statement import and matching.
- Shop
Review payment proofs from khata customers.
Plan: Business and up
- Shop
1+1 offers, hotel guest offers and usage limits on offers.
- Shop
One group plan for all your outlets, with outlets added from My outlets.
Plan: Enterprise
- Shop
Shared items, vendors and recipes across outlets.
Plan: Enterprise
- Shop
Outlet stock requests, group orders and buying rules.
Plan: Enterprise
- Shop
Hubs and stock transfers between outlets.
Plan: Enterprise
- Shop
Goods receipts and supplier invoice matching on purchase orders.
Plan: Essentials and up
- Supplier
Sales orders, invoices and balances for suppliers.
- Customer
Book a table at a shop online.
- Customer
My bookings shows your tables and stays in one place.
- Customer
Ask a shop to cancel or refund an order.
- Customer
Order again from a past order, and open your receipts.
- Customer
See settled split bills, and say you have paid from a share link.
- Customer
Send a khata payment proof from the app.
- Customer
Past stays, spending by location and stay cancellation requests.
- Customer
Delete your account yourself from Settings.
- Customer
Read and export your cloud saves after a subscription ends.
- Customer
Cancel long jobs in the PDF, image, video and audio tools.
- Customer
Reopen a shared session after it has ended.
- Customer
Move and delete ChaiBook chapters, and export books to Word and PDF.
- Customer
Stop any MentalOSocial run while it works.
- Customer
Noise removal and echo reduction in Vocal Split and the Video Editor.
- Customer
Vocal Split AI now handles long tracks.
- Living
A Rooms today board for bookings, occupancy and housekeeping.
- Living
Room inspection, out of service and automatic room status.
Plan: Operator and up
- Living
A guest register that helps with foreign guest records. You file them yourself.
- Living
Room types, rate plans and meal plans.
Plan: Operator and up
- Living
Meal plans linked to a partner shop.
Plan: Operator and up
- Living
Advanced analytics for occupancy, room revenue and targets.
Plan: Operator and up
- Living
Outlet settlement statements for partner shops.
Plan: Operator and up
- Living
Hotel setup with bulk rooms, a printable folio and settle all.
Plan: Operator and up
- Living
Plans that fit more property sizes.
- Living
Maintenance tickets on every plan, and staff can record payments.
- Living
Deposits for PGs.
Plan: Starter and up
Improvements
- Shop
Separate delivery and pickup switches.
- Shop
More detailed staff permissions.
Plan: Essentials and up
- Shop
Tidier menu categories, with icons to choose from.
- Shop
Allergen details on menus and kitchen tickets, as provided by the shop.
- Shop
Stay charges and the khata stay in step.
- Shop
Tidier tax invoice numbering and more GST rate options.
- Shop
More consistent alcohol handling across recipes, orders and offers.
Plan: Pro and up
- Customer
Refund terms show before you pay.
- Customer
Clearer Platform AI billing, with your wallet showing what you owe.
- Customer
Apply and Undo for AI edits in the office apps, and safer ChaiCode edits.
- Customer
Longer cloud renders in the Video Editor.
- Customer
Clearer messages in the tools, and fairer podcast limits.
- Customer
A fairer shared Chess Clock.
- Customer
Unanswered and dropped calls now end cleanly.
- Living
Clearer stay and receipt status for residents.
- Living
Amounts follow each property’s own currency.
- Living
See the price and tax on a new booking before you confirm it.
- Living
More Living screens are translated.
Bug fixes
- Shop
Offline sales no longer duplicate, and stay safe after sign-out.
- Shop
Order numbers no longer skip.
- Shop
The new-order sound keeps working.
- Shop
TV boards and kitchen screens stay in the right order.
- Shop
Counter ordering works by keyboard, TV remote and scanner.
- Shop
QR order codes work, with clearer messages for customers.
- Shop
Group bills settle and print properly.
- Shop
Changing an order keeps its discount.
- Shop
Shop accounts now agree across reports.
Plan: Business and up
- Shop
Past purchases keep their supplier details.
- Shop
Fixes to purchase order receiving, inventory filters and CSV imports.
- Shop
Fixes to Insights, Invoices, the Create Order screen and the QR poster.
- Shop
Screens that showed a stray word now show the proper label.
- Shop
Corrected default service tax for Malaysian food and drink shops.
- Supplier
Fixes to order request steps.
- Customer
UPI and online payment checkout no longer fail with an error.
- Customer
Order-ready alerts reach you for every order type.
- Customer
Split bills match the real bill.
- Customer
You can cancel a tools subscription after subscribing again.
- Customer
Shared documents warn you before work can be lost.
- Customer
Sharper PDF scans, and Hindi text and the rupee sign in PDFs.
- Customer
ChaiTeams chat messages arrive once.
- Customer
AI text now shows with clean formatting.
- Customer
Cinematic Studio no longer gets stuck at keyframes.
- Customer
Video projects are kept in your sign-out backup.
- Living
Corrected stay bills, and tax on deposits and food.
- Living
Fixes to room status and future availability.
- Living
Fixes to self check-out and receipts.
- Living
Plan upgrades and plan changes work properly.
- Platform
Fixes to two-step sign-in setup and backup codes.
Security
- Platform
Two-step sign-in is stronger everywhere you use it.
- Platform
Alerts for sign-ins on a new device.
- Platform
Stronger protection for sign-ins and sessions.
- Customer
Two-step sign-in for customers.
- Customer
Stronger protection at checkout.
- Shop
Stronger owner control over refunds.
- Shop
Tighter access when outlets change.
Plan: Enterprise
- Living
Stronger protection for resident accounts.
- Living
Stronger protection for visitor passes and guest ID details.
Performance
- Shop
Lighter order, TV and kitchen screens.
- Customer
Vocal Split’s AI mode keeps the page responsive.
24 to 30 October 2026
New features
- Shop
More khata tools: write-offs, close, recover, reopen and late fees.
Plan: Business and up
- Shop
Limit an employee to chosen item categories.
Plan: Essentials and up
- Shop
Barcode scanning by camera or USB scanner.
- Shop
More optional columns in CSV imports.
- Shop
Scan items and use pack sizes when receiving a purchase order.
Plan: Essentials and up
- Customer
An alcohol and non-alcohol filter on shop menus.
- Customer
Help with commercial contract reviews in MentalOSocial.
- Living
Guests can check out from the customer app.
- Living
A Needs attention list on Overview.
- Living
Bank or UPI payments with receipt upload for guests.
- Living
Manage resident and staff roles, and record payments your way.
- Living
A portfolio roster of all your units.
- Living
Regional defaults for each property.
Improvements
- Customer
MentalOSocial picks the right specialist more often.
- Customer
Clearer AI wallet meters.
- Living
Rent agreements and stays now stay in step.
- Living
Smoother food charges to a stay.
Bug fixes
- Shop
Fixes to closing tables, offline orders and the QR on invoices.
- Shop
The shop login and dashboard no longer flicker or sign you out.
- Shop
Order alerts and table sounds work as they should.
- Shop
Shop logos show properly in the app and on invoices.
- Shop
Fixes to khata settlements and the Hide Khata filter.
Plan: Business and up
- Shop
Clearer barcode lookups and purchase order scanning.
- Shop
Fixes to the iPad inventory toolbar and table code refresh.
- Supplier
Fixes to catalogue CSV imports.
- Customer
The order-ready alert plays once, and works on phones.
- Customer
Table labels stay readable on phones and desktops.
- Customer
MentalOSocial works better on phones.
- Customer
ChaiBeat Lab exports multi-part songs.
- Living
Fixes to units, ID uploads and the guest portal.
Security
- Shop
Stronger protection for your shop data.
- Shop
Safer switching between outlets.
Plan: Enterprise
- Shop
Stronger privacy for your shop figures.
- Living
Stronger protection for your payment settings.
- Platform
Stronger protection on exports and checkout.
Performance
- Living
Living and property pages load more reliably.
16 to 23 October 2026
New features
- Customer
Connect with friends by QR code, with a live friends list.
- Customer
Chess Clock, Vocal Split, GeoTagged Cam and ChaiBeat Lab are back.
- Shop
Complimentary items on orders.
- Shop
Parent and child categories in CSV import and export.
- Platform
Easier to find certifications, events and company services on the site.
Improvements
- Shop
Receive alcohol by pack size, including kegs and barrels.
Plan: Pro and up
- Shop
Two-level category navigation in shop screens.
- Platform
More pages translated into more languages.
- Platform
Proforma and final invoice PDFs together in billing emails.
Bug fixes
- Shop
Correct totals on orders with complimentary items.
- Shop
Khata write-offs stay in step with balances.
Plan: Business and up
- Shop
Fixes to payment proof uploads.
- Platform
Clearer messages on verification uploads.
- Customer
ChaiBeat Lab modules load properly.
- Customer
Fixes to the MentalOSocial workspace.
Security
- Platform
Stronger privacy for your billing records.
Performance
- Platform
AI tools no longer slow the rest of the service.